Glamping T & C

Booking
By booking a stay with us you agree to the terms & conditions listed as follows:-

Riverside Camping reserve the right, at all times to refuse a booking. Bookings will only be accepted from persons over 18 years of age. A non refundable deposit of 40% is payable within 10 days of booking your stay with us.

Bookings will only be accepted for adult groups up to 5 adults per Caban or families of up to 6 in a family per Caban in line with our site licence, insurance & health & safety policies.

Extra people are not able to stay near the Cabans in a tent or sleep in cars.

Full balance is due 8 weeks before arrival. If your booking is made within 8 weeks, full balance is due at the time of booking.

If we do not receive payment of deposit or balance during the above time periods, we reserve the right to cancel the booking & retain the deposit.

Booking confirmation will be sent upon payment of deposit & should be checked immediately for any errors.
We accept payment by debit card, bacs , cash or cheque. Credit Cards incure a charge of 1.7%.

Groups
Due to the nature of Riverside Camping being a family site, we do not accept bookings from hen or stag parties. Single sex parties will only be accepted through a direct booking with us following a telephone conversation on the nature of the booking. Any group booking made online may be refused on arrival if we feel this group may be of detriment to other guests staying on the site. Monies paid will not be reimbursed.

For all queries regarding groups please contact us on 01286 678781 (info@riversidecamping.co.uk)

Amendments
If you wish to amend your booking or change your dates, we will do our best to accommodate this, but this may not always be possible.

Refunds & Cancellations
Deposits are non refundable or transferable. If you choose to end your stay early, no refunds will be given. We recommend your own holiday insurance to cover cancellations, public liability , personal belongings, loss etc. Cancelled bookings will not be transferred.

Prices
Riverside Camping reserve the right to modify prices at any time. At time of booking you will be quoted current prices.

Arrival & Departure Times
Arrival time from 3pm
Departure time by 11am.

On occasions, it may be possible to arrange for a later departure/earlier arrival.

On departure, please leave the Caban as you found it, wash all utensils & empty bins. Used towels to be placed in the bath.

If you leave the Caban in an improper condition, an additional cleaning cost may be charged.

Please report accidental breakages to reception during your stay so that we can replace it for you.

Damages will be charged for according to the inventory found in the welcome pack.

Dogs
Well behaved dogs are welcome in 1 designated Caban at an additional charge of £5 per dog per night, depending on availability. Maximum of 2 dogs. If a dog causes a nuisance or damage, or you arrive without pre booking your dog, Riverside Camping reserve the right to ask you to take your dog to a local kennel. Please provide your own dog bowls, bedding & towels. In accordance with Riverside Camping terms, dogs must be kept on a lead when out on site, in the river & on the dog walk & we expect all visitors to clean up after their dog.

Day Visitors
We welcome day visitors to Riverside Camping. Please inform us in advance & ensure day visitors report to reception. Day Visitors or friends who are staying on the campsite, are not permitted to sleep in the Caban overnight.
Noise Regulations

In line with Riverside Camping Terms & Conditions to ensure that everybody enjoys their stay, noise levels must be kept to a minimum between 10pm – 8am. Please be aware that noise travels when sitting outside & be considerate towards your neighbours. Excessive drunken behaviour will not be tolerated & may result in you being asked to leave. No refunds will be given.

Wood
In line with Riverside Camping’s policy, burning of wood is prohibited due to risk of sparks & to preserve the surrounding woodland. A provision of Duraflame logs for the hot tub & stove will be supplied on arrival & further supplies are available to purchase in reception.

Assumption of Risks
Please be aware of risks involved with use of the woodburning stove, chimnea barbeque & hot tub, tea lights & lanterns (especially children). Please read through the safety manual in your welcome pack upon arrival. It is your responsibility to supervise children, especially near the above areas.

Liability
Riverside camping accepts no responsibility for loss, theft or damage to personal property.

During Low season, some of the site facilities are subject to reduced opening times.